Shipping & Dispatch
Delivery information
Discreet & Sealed Packaging
Your medicine is dispensed by our registered pharmacists in Cardiff and dispatched via Royal Mail and DPD in sturdy, plain packaging without any external branding, logos, or medication descriptions.
Delivery Timelines & Tracking
Orders approved by our prescriber before 3:00 PM Monday through Friday are dispatched the same day. Standard delivery takes 24 to 48 hours. Full tracking is provided upon dispatch. If your parcel has not arrived within up to 72 hours, please telephone us on 029 2264 5305.
Damaged or Tampered Parcels
Do not consume any medication if the outer security seal or inner packaging appears damaged, opened, or tampered with. Contact our pharmacy team immediately so we can arrange an emergency replacement.
UK Delivery Only
Under UK pharmaceutical regulations, we deliver exclusively to valid residential addresses, workplaces, and verified collection points across Great Britain and Northern Ireland.
Excel Rx is not an emergency service. If you need medical help quickly, call NHS 111 or contact your GP. If someone is seriously ill or injured, call 999.